Returns Policy On FW Clothing and Merchandise
RETURNS POLICYUpdated a day ago
WHAT IS YOUR RETURNS POLICY?
Products must be returned within 14 days of receiving your order.
Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.
DO YOU OFFER EXCHANGES?
Exchanges are currently NOT available.
WHAT ITEMS CAN I RETURN?
You can return ALL ITEMS from your order. But please see the below items for ANY EXCEPTIONS to this rule:
Women’s swimwear can only be returned if the hygiene seal is still intact.
Underwear can be returned as long as the hygiene strip has not been removed.
Socks can be returned if they are sealed in their original packaging.
If an item is marked as Final Sale, this item is non-returnable.
Face masks cannot be returned or refunded due to health protection reasons.
Men’s swimwear can’t be returned for hygiene reasons.
* Please note that returns registered separately CANNOT BE RETURNED IN ONE PACKAGE, even if they are from the same order. Combining the returns into the same package will slow down the refund process!
* Please also note that In order to receive a full refund, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return *
WHEN WILL I GET MY REFUND?
We only offer refunds onto the original payment method used to make the order.
Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
I'VE SENT A NON FAMOUS WOLF ITEM BACK TO YOU, WHAT DO I DO?
Anything accidentally or incorrectly returned our way (that’s not a Famous Wolf item) will be the responsibility of the sender, not Famous Wolf.
We’ll always do our very best to help out, but unfortunately can’t make any promises!